Support

The questions below cover the most common topics. If you cannot find what you need, use the contact form at the bottom of this page.

Visit the sign-in page and enter your email address. If you are new, select "Create account" and follow the prompts. If your organisation has set up invite-only access, use the personal link sent to your email rather than signing up directly.

Click the link in your invitation email. You will be taken directly to account creation with your access pre-unlocked. If the link has expired or does not work, contact the person who sent it and ask them to reissue it.

Every paid plan includes unlimited access to the full question bank, self-evaluation with star ratings, session history and analytics, and all resource guides. One-time plans are valid for the period purchased. Monthly plans renew automatically until you cancel.

Go to Settings → Licenses and choose Cancel plan. You can cancel at any time — you won't be charged again, and your access continues until the end of the current billing period. Changed your mind? Choose Keep my plan before then. If you can't sign in, email support@imprsv.co.uk from your account email address.

From the Dashboard, select "Interview Questions" to open the question picker. Choose which questions you want to practise using the checkboxes or the Select all / Pick random controls, then click "Start session". Your browser will ask for camera and microphone permission before recording begins.

Recordings are captured and stored only in your browser on your device. They are never uploaded to our servers. You can review, download, or delete them in Settings → Storage. Only your self-evaluation ratings are saved to your account.

Check that your browser has been granted camera and microphone access — look for a camera icon in your browser's address bar. IMPRSV works best in Chrome, Edge, and Safari on desktop. If you see a camera error, try: refreshing the page, checking your system privacy settings, and disconnecting any virtual camera software (such as OBS or Snap Camera).

Go to Settings from your Dashboard. Your career level determines which tailored resources and curated practice questions appear on your Dashboard. Changes take effect immediately after saving.

This can happen if you purchased using a different email address to the one you signed in with. Check your purchase confirmation email for the address used, then sign in or create an account with that address. If the problem persists, contact us with your order details.

Cannot find the answer above? Email us at support@imprsv.co.uk and we will respond within one business day. Please include your account email address and a brief description of the issue so we can help you quickly.